In 2007, Jeff Lindsay introduced webhooks in his Webhooks to revolutionize the web article. Since then, webhooks have become the dominant mechanism for exposing events from web services. Fast forward to 2017, and a new, better pattern started to emerge: serverless webhooks.

Webhooks (2007)

This is how Jeff defined webhooks in his iconic article from 2007:

Webhooks are essentially user defined callbacks made with HTTP POST. To support webhooks, you allow the user to specify a URL where your application will post to and on what events. Now your application is pushing data out wherever your users want.

This is a very elegant and powerful concept. It allows for a clean, protocol-based decoupling of the system that exposes an event from the system that processes that event. It is flexible enough to allow for a wide range of scenarios, including system integration, data transformation, or customization of behavior. It also embraces the asynchronous nature of interactions between web services.

2007 webhooks

Using webhooks requires setting up and running another web service. Servers, devops, monitoring, SSL, uptime, failover strategy, etc. For years this has been a small price to pay given the benefits webhooks offered, and the lack of a better alternative. However, given cloud computing advances over the last decade, there is now an opportunity to further improve on this core concept.

Serverless webhooks (2017)

Fast forward from 2007 to 2017, through IaaS, PaaS, all the way to FaaS (Function-as-a-Service, aka serverless). The essence of the serverless computing paradigm is to organize your logic into small units of computation you can refer to as functions. A single function maps very well to a single webhook.

Reacting to web service events with arbitrary business logic is the core value of webhooks. Imagine an experience where users of a SaaS platform can focus on implementing this business logic as a function without having to run a service to expose it as an HTTP endpoint:

2017 Serverless webhooks

There are several immediate advantages such a serverless webhook model brings for a SaaS platform compared to the original webhooks:

  1. The users of a SaaS platform benefit from a dramatically improved experience of implementing custom event logic and the reduction of time to market: users can focus on the business logic without dealing with issues related to running a web service.
  2. The sales engineers of a SaaS company are enabled to rapidly prototype custom integrations with little effort, shortening the sales cycles and highlighting the power of the platform.
  3. The support team of a SaaS organization is equipped to better serve the customers since they have full insight into the implementation logic of the function handling the event.
  4. Last but not least, the SaaS platform itself is using cutting-edge extensibility technology based on the latest cloud computing trends, which sets it apart from the competition.

Ten years after the introduction of the webhook concept, this is what Jeff Lindsay says about the serverless webhook pattern:

This was the whole point of webhooks

There are many existing implementations of this serverless webhook paradigm in practice. The Twilio Functions and Salesforce Apex are good examples. Until recently, these advanced solutions have been reserved for the SaaS platforms run by sophisticated, technology-savvy organizations.

Serverless webhooks for your SaaS

If you are operating a SaaS platform that could benefit from serverless webhooks, you may ask yourself what it takes to implement them. In the How to build your own serverless platform post, I describe an architectural blueprint for building a serverless webhook solution for your own SaaS platform, based on the lessons learned from the Auth0 Extend product in Auth0.

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Tomasz Janczuk



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